Who We Are
SoftNestHome (“we,” “our,” or “us”) operates the website https://softnesthome.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
When you visit our site or place an order, we may collect the following information:
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely by PayPal — we do not store your full credit card details)
- Order history and product preferences
- IP address, browser type, and device information
- Cookies and usage data to improve your shopping experience
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service responses
- Improve our website, products, and services
- Prevent fraud and ensure website security
- Send promotional emails (only if you opt in — you can unsubscribe at any time)
Who We Share Your Information With
We do not sell your personal information. We may share it only with trusted third parties who help us operate our business:
- PayPal — to process payments securely
- Shipping carriers (such as Yanwen) — to deliver your order
- Email service providers — to send order notifications and customer support replies
- Analytics tools — to understand how visitors use our site
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart contents, and analyze site traffic. You can disable cookies in your browser settings, but some features of the site may not function properly.
How Long We Keep Your Information
We retain your personal information for as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically kept for 7 years for tax and accounting purposes.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of marketing emails at any time
- Request that we stop processing your data (subject to legal obligations)
To exercise any of these rights, please contact us at support@softnesthome.com.
Data Security
We implement industry-standard security measures, including SSL encryption, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: support@softnesthome.com
Website: https://softnesthome.com