Contact Us

We’d Love to Hear From You

Whether you have a question about your order, need help choosing the right pillow, or just want to say hello — we’re here.

Email Us

For order inquiries, returns, or any other questions, please email us at:

support@softnesthome.com

We typically respond within 24 hours, Monday through Friday.

Send Us a Message

Fill out the form below and we’ll get back to you as soon as possible.

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Order-Related Questions

If your question is about an existing order, please include your order number in the message. You can find it in your order confirmation email.

Returns & Exchanges

For returns or exchanges, please review our Refund and Return Policy first, then contact us at the email above.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time)

We do our best to respond to all inquiries within one business day.

Company Details

Operated by: Xiamen Xinghai Guangmang E-Commerce Co., Ltd.

Address: Room 1702, No. 194, Ciji Erli, Haicang District, Xiamen, Fujian, China.

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